Tech+Issues

If you receive an email regarding any technical issues, respond first with the following steps 1-5:
Dear _, I'm sorry you are experiencing an issue with the course. Please do the following steps to see if they resolve the problem:

> > > >
 * 1) Make sure you are using Google Chrome. You can download the latest version from [|their website.]
 * 1) Allow all pop-ups in Chrome. View step-by-step instructions [|here.]
 * 1) Clear all your browsing data. View step-by-step instructions [|here.]
 * 1) Sign out of Blackboard, restart your computer, and try again. If none of these actions help, please contact ASU's Tech Support for assistance. You can speak with a technician 24x7 by calling: 1-855-278-5080 (toll free) or (480) 965-6500. When you do call please ask for and record an issue/support ticket number from the help desk.
 * 1) If at this point you are still having trouble, don't worry. Just take a screenshot of your problem ( [|Mac] / [|Windows] ) and email it to me along with your Tech Support ticket number, and I will work on helping you resolve it ASAP. In the meantime, continue work on another computer. ASU offers free computer labs throughout the campus.

Best regards,

Instructor